Focus on networks
TNT Express, Nigel Barton, strategic operations director
TNT focuses on running delivery networks. The company constantly considers the state of networks and applies state-of-the-art optimisation techniques to ensure it operates them efficiently and at the lowest cost base. This presentation considers some of the variety of networks TNT operates worldwide and the techniques it used to add value, improve service offering and gain economies of scale.
Process attending quality assurance system for Hermes Logistics Group: a six sigma-based approach towards controlling quality of service
Spectos GmbH, Niels Delater, CEO, Hermes Logistik Group, Joerg Sziegoleit, department manager, quality management mail division
Based on six sigma, Spectos has developed an all-embracing, process-attending controlling system for quality of service for heavy mail distribution through the Hermes logistics network. Spectos investigated relevant quality KPIs for Hermes and implemented a measurement system for the whole distribution network across Germany. The objective was to pinpoint weaknesses in the network and to analyse and improve the distribution process regarding the Hermes service levels. The system was implemented by involving Hermes customers, and it created an overall transparency for the quality of service. The presentation will describe the chosen approach and the experience of implementing it.
Improvement of quality and customer satisfaction through implementation of an intelligent materials handling system
La Poste, Dominique Barret, Rémi Coste, Georg Utz, Carsten Diekmann, general manager, UK
How La Poste has changed and optimised its organisation to improve quality and services to its customers. The presentation will cover La Poste’s purchase of 150,000 of the specifically designed KLAPA (800mm x 600mm x 770mm) foldable pallet box; how the KLAPA has contributed to La Poste’s new organisation and improvements; how it was successfully designed for La Poste’s requirements.
Real-time optimising of PUD operations
Ecomond Ltd and Itella, Matti Tuukkanen, VP sales
Ecomond Ltd has develoloped a state-of-the-art tool for optimising the pick-up and delivery operations that allow companies to optimise their operations on a real-time level. This allows a great improvement in efficiency and customer satisfaction, and also reduces costs and carbon footprint. Ecomond Ltd is a Finnish software house concentrating on complicated logistical solutions. It has tools for map-based electronic order management including interfaces to ERP, tracking and all other features needed. This is a unique tool for complicated logistics. |
