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COURIER & PARCEL LOGISTICS CONFERENCE


 
SESSION 1 - Tuesday 30 September

 MORNING SESSION  Balancing regional and global strategies
 

Moderator: Colum Joyce, director of strategy, IMRWorld.org

A top-level strategic overview from the leading global and regional players. Integrators such as DHL, UPS and Parcelforce Worldwide, as well as major regional players such as Aramex, will provide their perspective on the growth of emerging markets and the transitions and opportunities
in existing markets.

Strategic overview of global e-comerce 2009 - 2015
How fast is e-commerce growing? What are the forecasts for the CEP industry? What will be the demands of the e-commerce companies on the express and parcel operators?

The session will conclude with a panel discussion led by the moderator and with Q&A from the floor.

Welcome and Opening Address
Parcelforce Worldwide , David Smith, managing director

Strategic overview of global e-commerce and perspectives for 2009-2015
IMRWorld.org, Colum Joyce, director

E-commerce has emerged as a key growth area for CEP sector businesses worldwide. This piece of research, specially commissioned for this session of the Courier and Parcel Logistics Summit 2008, will examine the evolution and future of e-commerce as a global, regional and national strategic opportunity for growth. The research will be presented by the moderator Colum Joyce and form part of the discussion at the end of the session.

Maintaining customer satisfaction and loyalty in a changing and competitive market
DHL Express UK and Ireland, Ken McCall, CEO

DHL is the global leader in express and logistics. Delivering on DHL’s brand promise is the key to creating customer satisfaction and loyalty in a highly competitive market. Ken McCall has spent a lifetime in the transportation business, including nearly 30 years with TNT. He will provide a valuable insight into how a big brand player such as DHL maintains the loyalty and business of its customers.

Reaping the benefits of expanding into adjacent markets while feeding the core
UPS, Jerry Del Gaudio, vice-president of corporate strategy

After 100 years of delivering parcels, UPS is starting to reap the benefits of the strategy and investments made since 1999 in the logistics and supply-chain business, which are designed to interconnect with its highly profitable small packets delivery business.  This strategy of ‘feeding the core’ is now starting to pay dividends. Jerry Del Gaudio will explain how this far-sighted strategy has proved to be a winner.

Trends, developments and opportunities in the Middle East
Aramex, Osama Fattaleh, senior vice-president and chief operating officer

Osama Fattaleh will outline economic developments and trends in the Middle East, their effect on the regional business environment and the opportunities they create for regional and global logistics companies.

 
SESSION 2 - Tuesday 30 September
 
 AFTERNOON SESSION  Things you HAVE to know
 

Moderator: Colum Joyce, director of strategy, IMRWorld.org

Speakers from the Global Express Association, KPMG, IG&H and B2Advantage will provide global analysis and additional insight on the issues that are affecting the individual express and logistics companies and the industry as a whole.

Session 2 will conclude with a panel discussion led by the moderator and with Q&A from the floor.

Maintaining a proper balance between security and facilitation
GEA, Ian Impey, director facilitation

Faced with increasing demands for enhancing the security of the international trade supply chain, how can the authorities and economic operators best work together to maximise supply-chain security and at the same time facilitate the cross-border movement of legitimate goods? The speaker will highlight those measures and mechanisms that, when applied in combination, can help all stakeholders realise these apparently opposing objectives.

AEO – will it deliver supply-chain security?
Association of International Courier and Express Services (AICES), Joe O’Connor, customs consultant

Authorised Economic Operator (AEO) status is designed enable businesses to have their consignments fast-tracked through customs controls. The main benefits of AEO status will not be realised until the requirements for pre-arrival and pre-departure are introduced in July 2009. Joe O’Connor questions whether the proposed system really will deliver supply-chain security.

Unlocking the huge potential of the parcels market
IG&H, Mirjam Karmiggelt, director logistics and trade

The parcel market shows huge potential. Growing volumes, shifting client focus from retailer towards end user, shifting volumes from B2B towards B2C, and new volumes in C2C all require a different customer approach. But some questions arise: who is sourcing the last mile, what is the position of distribution companies in the sell-to-deliver chain, who is delivering a broad and international ‘to consumer’ service and what are the new business models? This presentation will provide some insight into how to unlock the huge potential of the parcels market.

The CEP segment is in a state of upheaval but e-commerce continues to drive the parcels market
A.T. Kearney GmbH, Dr Walter Maderner, principal

After years of strong growth for courier, express and parcel services, forecasts for the next three years assume a slight downturn. The constant growth in logistical flows is influenced by pressure on prices. Even though opportunities are opening up in the growth of e-commerce, the primary task for CEP providers in the coming years is to tighten up market positioning and service provision, and to strictly control costs to compensate for price pressure and increases in factor costs.

Authorised Economic Operator (AEO) update for the express industry
KPMG LLP (UK), Matthew Paul Clark, manager, customs, excise and international trade team

Security regulations for the transport and logistics industries have been significantly tightened in recent years. The EU Authorised Economic Operator regulation was implemented across the EU on 1 January 2008 and is a supply-chain security accreditation system run by HM Revenue & Customs, or the appropriate customs authority in other EU member states. Matthew Clark will give an update on the AEO system, predict the impacts and benefits for the express industry and highlight the problematic areas in gaining accreditation.



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